Innovative Solutions in a Contested Environment

  • Published
  • By By Col. Kelli Smiley, Commander, HQ ARPC

Today we find ourselves operating in a contested environment, rapidly responding to the challenges of COVID-19 and its ever-changing impacts. Yet, at every turn, those same challenges are driving us to create innovative solutions and showcasing the HQ Air Reserve Personnel Center team's dedication to taking care of our Airmen.

Our customers are the core of the center's mission, and the men and women of HQ ARPC are passionate about supporting our customers and the air and space missions we enable. In order to continue to provide excellent personnel support, many HQ ARPC teams immediately transitioned from operating from a single location to delivering those services via a remote support footprint. During the transition, our teams prioritized our resources with a focus on functions that impact pay, benefits and status affecting programs – areas we know are important to you and critical to our mission.

You can also help us help you. If you haven't done so recently, this is the perfect time to check myPers to verify your contact information is up to date. If you are unable to access myPers, the Total Force Service Center (1-800-525-0102) stands at the ready to support you as well.

As we evolve to a teleworking/telecommuting business model, HQ ARPC will continue to communicate with our customers through a variety of means to include the HQ ARPC website,, and myPers, These are resources Airmen can leverage to stay informed on our COVID-19 response and updates on significant delays or mission disruptions that could impact our services.

In alignment with the March 13 DoD stop-movement memorandum, all developmental and promotions boards scheduled before May 2020 have been postponed but will be rescheduled to minimize career impacts for Airmen. We understand how important these boards are to our Airmen and our Total Force. We will post the most up-to-date information regarding boards through the HQ ARPC website and myPers.

The Air Force Reserve component is powered by our most valuable resource – our Airmen. Especially in this challenging environment, HQ ARPC will continue to find a way to be ready and support our Reserve Citizen Airmen. As one team, one force, we can do this. I am honored to serve this great nation alongside you! #ReserveReady #ReserveResilient